Support
Contact Doc2Excel support
Need help with a purchase, credit balance, failed conversion, or downloaded file? Email support and include the details below so we can review it quickly.
What to include
We handle account and file support by email so there is a clear record of the file type, job ID, and purchase details.
Send these details
- Account email used to buy credits or use AI.
- Job ID, if one is shown in your account history.
- Document type, output format, and what the download should contain.
- Do not email sensitive source documents unless support requests them.